At Diane Tu Getit we realize how difficult it is to order merchandise on-line, especially for first time buyers. Without actually seeing the goods in front of you, you're never really sure if you're buying exactly what you want. That's why we offer our customers guaranteed satisfaction. If you're not completely satisfied with your purchase, you may return it.
Items purchased can be returned for a refund within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them as noted.
Please note - Personalized items can not be returned or refunded.
We must be notified of the return within 7 days of your receipt of the product.
All returns must be in the original packaging and in the same condition that they were received.
Products that have been opened, tampered with, worn, broken, played with or altered will not be eligible for return.
If the return was due to an error of ours (for instance, we accidentally sent the wrong merchandise), we will accept responsibility for all shipping costs related to the return.
If the return is not due to an error of ours (i.e.- you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. If returning items valued greater than $100 please purchase additional insurance.
If a package is lost or misdirected due to buyer entering an incorrect address, Diane Tu Getit will not responsible. We have no control over addresses typed on the checkout pages. Please make sure you entered the correct shipping address.
For assistance, please use our contact form below.
We ship only within the United States from this website. For international sells visit us on our EBAY store at stores.ebay.com/dianetugetit